ZUNAAR Exchange & Return Policy
At ZUNAAR, we strive to ensure our customers are satisfied with their purchases. Below are the details of our exchange policy:
Eligibility for Exchange
- Items can be exchanged within 14 days from the date of purchase.
- Products must be unused, with original tags and labels attached.
- Proof of purchase (receipt or order confirmation) is required.
How to Request an Exchange
- Customers can request an exchange by contacting us via:
- Email: helpdesk@zunaar.com
- WhatsApp: +92 322 7586868
Shipping Costs for Exchange
- If the product is damaged or not as described, the company will bear the shipping costs.
- If the exchange is due to a wrong-size order or a preference change, the customer will be responsible for the shipping costs.
Exchange Process
- Once the exchange request is approved, the process will take 7-10 business days to complete.
- If the exchange item is out of stock, customers can choose to:
- Select another item.
- Receive a refund, processed within 15 days.
Returning the Item
- For defective or incorrect items, ZUNAAR will arrange a pickup from your doorstep.
- For exchanges due to customer preference, items can be dropped off at a prescribed location provided by ZUNAAR.
Refund Policy
Customers can request a refund if:
- The exchange item is out of stock.
- The exchange process took more than 10 business days.
- The quality was not what was mentioned.
We are committed to providing all our customers with a seamless and fair exchange experience. For further assistance, please use the contact details provided.
